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Total Network Support
and Network Maintenance
in Canada
Proactive and Reactive Network Support
It's always better to be prepared in advance and it's always better to avoid trouble than to react to it. Proactive support from Network Professionals includes scheduled regular service, ongoing system health monitoring and predictive maintenance, and remote support procedures that are worked out in advance of trouble - all to keep your systems running normally. If course, if you're having an issue right now, and you need help getting back online, our pros will get right to work to diagnose the situation and find a solution.
Network Maintenance and Network Health Monitoring
With proper maintenance procedures, problems seldom arise. Let us look after routine updates and patches and monitor your system health. With proactive maintenance, we monitor all software, including patches and drivers, installed on all workstations and servers, even when done by automatic updates or your staff. This audit trail of changes to your network is a valuable tool for diagnosing problems.
Real-time monitoring of your web site, applications, and hardware alerts us to trouble you might not be aware of, often before you experience serious impact. We can also detect many kinds of problems before they happen, such as hard disks that are filling up over time.
Health Monitoring examples:
- any drive is running out of capacity
- any workstation or server is offline
- any workstation has no anti-virus or it is out-of-date
- any workstation has known virus or spyware installed
- any printer is low on toner
- any warranty or service contract is expiring
- any software is not licensed
- any application, process or service is not running
- any communication link is down
- any web site is offline
IT Guy 2.0: In-House Network Support, As Needed
Imagine having an in-house IT specialist who knows your systems inside-out and always knows what to do. For large companies, it's normal, but few small businesses can afford someone like that on the payroll. Meet IT Guy 2.0.
IT Guy 2.0 is a support arrangement of total system care so you can focus on running your business and leave the IT stuff to us.
IT Guy 2.0
- helps you select new hardware and software
- designs and manages your backups
- oversees your security, your firewall, and your anti-virus
- installs and configures new software, updates, and upgrades
- trains your staff, where and when needed
- administers your network including setup for new employees
- helps management understand business opportunities and plot an IT strategy
IT Guy 2.0 support and maintenance includes
- initial network health and security assessment
- deployment of health monitoring tools
- regular, scheduled visits for routine support and maintenance
- prearranged remote support
- as-needed incident management
- as-needed management consulting
911 Network Support - Critical Incident Management
We understand the impact technical problems can have on your business, and we know how stressful it can be. Relax! Help is here.
Call now. We'll quickly assess the precise nature of the issue and the technical resources you need to resolve the issue and get back to normal. Qualified help will be dispatched to your location if needed.
After we've got things back to normal, we'll recommend ways you can prevent the problem from recurring.